How to reclaim an unrecognized charge?
If you detect a charge for a purchase that you did not make, you do not see a payment that you made in your Cuallet Account Statement, complete and send the following
Clarification Form.
How can I load funds in my Cuallet account?
There are 4 options to load funds:
- Cash Payment
- Electronic Cash Card
- Credit or debit card
- Bank Transfer
How can I send money from my Cuallet account?
- Log in with your username and password.
- From the main menu, select the option “Money transfer”.
- Select “Transfer to account”.
- Select a recipient. If you have no registered recipients, click in “Add recipient” and enter the required information. Click “Next”.
- Select a recipient account. If you have no registered accounts, click in “Add account” and enter the required information. Click “Next”.
- Enter the amount you wish to transfer and then the system will display the amount that will be charged to your master account.
- Select the cash out method.
How can I receive payments from third parties?
How can I pay a bill from my Cuallet account?
- Log in with your username and password.
- From the main menu, select “Bill Pay”.
- Select the country.
- Search for the biller by entering the name of the service or selecting it from the list and click the “$” sign to make the payment.
- Enter the requested information such as reference number, amount, etc. that will be included on your receipt.
- Read and accept the terms and conditions.
- Click “Debit account” to complete the transaction.
What kind of bills can I pay?
- Utility bills such as electricity, water, gas and other services like cable and internet bills.
- You may also use it to pay Netflix, Spotify, and other digital services and register your account with Paypal to make your payments through that line.
How can I make an airtime recharge from my Cuallet account?
- Log in with your username and password.
- From the main menu, select “Airtime recharge”.
- Select the country and enter the mobile number that you wish to recharge and click “Continue”.
- Select the carrier.
- Select the amount you wish to add.
- Click “Debit account” to complete the transaction.
What are the limits on my Cuallet account?
|
Electronic Basic |
Basic Plastic with a Cuallet Secured Master Card |
Plus MultiAccounts and MultiCurrency with a Cuallet Secured Master Card |
Maximum Account Balance |
$ 900.00 |
$ 9,900.00 |
No limit |
Daily Transactional Limit |
$ 500.00 |
$ 900.00 |
$ 5,000.00 |
Daily ATM Limit |
N/A |
$ 500.00 |
$ 5,000.00 |
Daily Payment Limits |
$ 900.00 |
$ 9,900.00 |
No limit |
KYC Requirements |
Full Name,
Occupation,
Address,
Date of Birth,
Nationality,
Cell Phone,
Email
|
SSN/W7/RFC or equivalent,
Official ID
|
Know Your Customer Questionnaire |
*Limits in USD |
How much money can I send from Cuallet?
As soon as you sign up, you are rolled into the Virtual Basic program; by supplying additional information you can increase your limits; please contact our Customer Services Center at 1.855.460.5050 or by email at clients@cuallet.com.
Where should I request the increase of my transactional limits?
Please contact our Customer Services Center at 1.855.460.5050 or by email at clients@cuallet.com.
How do I recover my password?
- From the Cuallet home page in the log in area, you will be able to see the option “Forgot password? Click there.
- A screen will be displayed where you can select the method to receive the recovery code (SMS or Email)
- If selected SMS, enter your mobile number. If selected Email, enter your email address and click the “Recover” button.
- Once you receive the recovery password, click on “Do you already have a password reset code?” enter your Email/Mobile and the recovery code, then click in “Next”.
- Enter your new password and click “Update”.
How do I change my password?
- Log in cuallet.com with your user and password.
- From the main menu, select the option “Settings”.
- Select the “Security” option.
- Enter your previous password, new password, confirmation of new password and the answer to the security question, and click “Confirm”.
What should I do if my account is blocked?
Your account will be blocked after 3 failed attempts. In this case:
- Try again after 30 minutes.
- If your account is still blocked, call our toll free customer care number 01-800-CUALLIX (2825549) from Mexico and 1-855-460-5050 from USA to receive assistance.
How can I open accounts in different currencies?
- Access your account wiht your username and password
- Select the option, “Account Summary”
- Then select “Add Account”
- Select the currency of your account and click “Create Account”
How can I make an airtime recharge from my Cuallet account?
- Log in with your username and password.
- From the main menu, select “Airtime recharge”.
- Select the country and enter the mobile number that you wish to recharge and click “Continue”.
- Select the carrier.
- Select the amount you wish to add.
- Click “Debit account” to complete the transaction.
Which is the minimum information I have to provide for sending money?
- When accessing your account select the option “Money Transfer”
- Select the option “Cuallet to Cuallet Transfers”
- There are 3 options to choose: Account Number, email or Phone Number
- Fill in the fields that follow according to the option you chose.
- After finishing clic the button “Debit Account”
How do I sign up for Cuallet?
How do I sign up with my Cuallet card?
- In the main page cuallet.com, click on “Sign up now”.
- Click “Sign up using your Cuallix or Cuallet card”
- Enter your card number, expiration date, and security code (the last 3 digits on the back of your card)
- Enter the additional required information, read and accept the terms and conditions, and click “Register”.
- An email or text (depending on your choice) will be sent to the registered email address with an activation code.
- Go to cuallet.com and click in “Confirm Account” in the login area. Enter your username and activation code.
Fees
Bill pay
Mexico$2.50 USD
US Regular$2.50 USD
US priority$5.50 USD
US MetroPCS$3.00 USD
Rest of countries$2.50 USD
Load funds
Online bankS1.50 USD+3%
Merchants (Cash)$1.50 USD+3%
Money transfer
Cuallet to Cuallet card$0.50 USD
US Bank$30 USD + 1%
International Bank$30 USD + 1%
Mexican bank$2.00 USD
Remittance
USA$1.00 USD+2.85%
Canada$1.00 USD+2.85%
Mexico$1.00 USD+2.85%
Costa Rica$1.00 USD+2.85%
Panama$1.00 USD+2.85%
Dominican Republic$1.00 USD+2.85%
Colombia$1.00 USD+2.85%
Brazil$1.00 USD+2.85%
Paraguay$1.00 USD+2.85%
Uruguay$1.00 USD+2.85%
Australia$1.00 USD+2.85%
Morocco$1.00 USD+2.85%
Suecia$1.00 USD+2.85%
Rumania$1.00 USD+2.85%
Suiza$1.00 USD+2.85%
Belgica$1.00 USD+2.85%
Holanda$1.00 USD+2.85%
Inglatera$1.00 USD+2.85%
Cuba$10.00 USD+5%